Terms and Conditions
Welcome to Grandma's Choice. Please read our terms and conditions carefully before using our website or purchasing our teas.

Introduction
Welcome to Grandma’s Choice. These Terms and Conditions apply to the use of our website and to any purchase made through it. By accessing this site or placing an order, you agree to be bound by these terms.

Products and Health Disclaimer
We describe our products as accurately as possible. Please note that our herbal teas are not intended to diagnose, treat, cure, or prevent any disease. Our products are not medicines or medicinal preparations. They are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult your doctor before use, especially if you are pregnant, breastfeeding, or taking any medication.
Allergy Notice
Our products contain natural ingredients. Please check the listed ingredients carefully and do not consume the product if you are allergic to any of them.

Orders, Pricing and Payment
All orders are subject to availability and confirmation. You will receive an email confirmation after placing your order. We reserve the right to cancel any order at our sole discretion. All prices are listed in GBP (£) and include VAT where applicable. Payment is required at the time of purchase via our secure online checkout system.

Shipping, Returns and Refunds
We currently ship within the United Kingdom only. Orders are typically dispatched within 2–3 working days. Delivery times may vary depending on the courier service. If you are not satisfied with your purchase, please contact us within 14 days of delivery. Due to the nature of our products (herbal teas and food items), we can only accept returns of unopened and unused packages.
Please note that taste preferences are subjective — refunds cannot be issued based on personal taste.
This does not affect your statutory rights.
Return shipping costs are the responsibility of the customer, unless the product is faulty.

Limitation of Liability, Website Content and Errors
Disclaimer and Limitation of Liability
All our products are natural herbal teas intended for general wellness and enjoyment. They are not intended to diagnose, treat, cure, or prevent any disease.
Please consult your doctor or healthcare professional before using herbal products if you are pregnant, breastfeeding, taking medication, or have any medical condition.
While we take every effort to ensure product quality and safety, Grandma’s Choice and its representatives are not liable for any adverse reactions, sensitivities, or indirect losses resulting from product use.
We are not liable for any indirect or consequential loss, and our total liability shall not exceed the amount paid by the customer for the product.
We strive to ensure that all information on our website is accurate, but errors may occur, and we reserve the right to modify content without prior notice.
By purchasing from our store, you acknowledge that you are responsible for your own health choices and product use.

Force Majeure
We are not liable for delays or damages caused by events beyond our control, including strikes, natural disasters, pandemics, war, or shipping issues.

Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, store, and use your personal data.

Changes to Terms and Contact
We reserve the right to update these Terms and Conditions at any time. Please review this page regularly for any changes. If you have any questions, feel free to contact us at: 📧 info@grandmaschoice.co.uk